# Choose which notifications and emails you get

> Pick, per kind of notice, what shows in the panel's bell and what is emailed, which emails always go out, and how to get status emails.

Source: https://vpsnine.com/help/notification-settings · Updated: 2026-10-21

Open **Account → Notifications** to choose, for each kind of notice, whether it shows in the panel's bell and whether it's emailed to you, then choose **save settings**. Security notices and billing email always go out; everything else is up to you. Status page emails are a separate switch under **Account → Status emails**.

## What you need

- A VPSNine login. Settings are per person: on a [team](https://vpsnine.com/help/teams), the account's emails (invoices, receipts, server and ticket mail) go to its owner.

## Choose what reaches you

1. Open [Account → Notifications](https://my.vpsnine.com/account/notifications).
2. For each row, tick or untick **in the panel** and **by email**.
3. Choose **save settings**.

[Screenshot: The notification settings table with a row each for Servers, Billing, Support, Resource alerts, Security, Webhooks and channels, and Uptime monitors, and their in the panel and by email switches; billing email and both security switches read always] Rows marked always can't be turned off.

| Kind | What it covers | Can you turn it off? |
| --- | --- | --- |
| Servers | a server is ready, suspended or back; an action or a snapshot failed; a snapshot finished | yes, both |
| Billing | invoices issued, paid or overdue, payments received, credit added | the bell yes, email no |
| Support | a reply from our team on one of your tickets | yes, both |
| Resource alerts | your [alert rules](https://vpsnine.com/help/notifications-and-alerts) firing and clearing | yes, both; each rule also has its own email switch |
| Security | a sign-in from a new browser or address, 2FA turned on or off, a new API token | no |
| Webhooks | one of your [webhook](https://vpsnine.com/help/webhooks) endpoints was turned off after failing for a day | yes, both |

Billing email (invoices, receipts, payment reminders and suspension notices) and security notices can't be turned off, because missing them can cost you a server or your account. Whatever you choose, we never send you more than 20 of the optional notice emails in an hour.

## Check it worked

The page says the settings were saved, and the next notice of that kind follows them. To see what you've been told, open the bell at the top of the panel, or [my.vpsnine.com/notifications](https://my.vpsnine.com/notifications) for the full list; opening one marks it read and takes you to the server, invoice or ticket it's about. Notices are kept for 90 days, 500 at most.

## Status emails

To hear about incidents and maintenance, open [Account → Status emails](https://my.vpsnine.com/account/status-emails) and choose **Turn on status emails**. It uses your account's confirmed address, so there's no confirmation email to click.

[Screenshot: The Status emails page, off, saying the emails go to the account's confirmed address with no confirmation email needed, and the Turn on status emails button] One click from the panel. The status page form works too, with a confirmation email.

You then get an email when we post an incident or schedule maintenance, as it's updated, and when it's over. Every status email has a one-click unsubscribe link. [Service status, incidents and maintenance](https://vpsnine.com/help/service-status) covers the status page, its feeds and the form for people without an account.

## Send notices to your own systems

To get the same events as signed JSON over HTTPS, for a chat bot, a deploy script or a status page, set up a [webhook](https://vpsnine.com/help/webhooks). Security notices are never sent by webhook.

## Troubleshooting

- **You turned billing email off and still get invoices.** Billing email can't be turned off; only the bell entry can.
- **No email for a server that became ready.** Check the **Servers** row's **by email** switch, then spam.
- **A team member wants alerts for the team's servers.** Notices go to the account's owner. Members can follow events through a [webhook](https://vpsnine.com/help/webhooks) the owner sets up, or the owner can forward them.
- **"Turn on status emails" isn't there.** It needs a [confirmed email address](https://vpsnine.com/help/verify-your-email).

## Next steps

- [Notifications and resource alerts](https://vpsnine.com/help/notifications-and-alerts)
- [Webhooks and verifying their signatures](https://vpsnine.com/help/webhooks)
- [Service status, incidents and maintenance](https://vpsnine.com/help/service-status)