What happens if a renewal isn't paid
The dates from a server's renewal invoice to its deletion. Reminders, a suspension 3 days after the due date, and deletion of the server and its disk after 14.
Each server is paid a month at a time. Its renewal invoice is due on the day the paid month ends, which the server's page in the panel shows as paid until. If the invoice isn't paid, this is what happens, counted from that due date.
| When | What happens |
|---|---|
| 7 days before | The renewal invoice is issued, and we email it to you. Any account credit pays it first. |
| 3 days before | A reminder email. |
| On the due date | An email saying it's due today. The server keeps running. |
| 3 days after | The server is suspended: we stop it, and email you to say so. |
| 12 days after | A final warning email, with the date the server will be deleted. |
| 14 days after | The server and its disk are deleted, and its IP addresses are released. |
The emails go to the address on your account, and every one of them links to the invoice.
Paying
Open the invoice from the email, or from billing in the panel, and choose pay with Bitcoin. Payment methods walks through the checkout.
If the server is suspended, it starts again as soon as the payment confirms. Nothing on the disk is touched while it's suspended; you just can't start it or take snapshots until the invoice is paid.
A Bitcoin payment can take a while to confirm. While a payment for the full amount is waiting for confirmation, we hold back the suspension or the deletion, for up to 72 hours. It's a safety margin for slow confirmations, not extra time, so pay well before day 14.
After the deletion
A deleted server can't be brought back, by you or by us. Its snapshots go with it, because they're stored on the same disk. If a payment arrives after that, it becomes account credit, which pays any other invoice you have open, then your next ones.
If you'd rather not have the server any more, there's no need to let it lapse. Cancel it instead. Then nobody chases the renewal, and the server is deleted when its paid month ends.
A renewal issued late, or an outage on our side
If we issue a renewal invoice late, for example after an outage on our side, it's due no sooner than 3 days after we issue it. Every date in the table counts from that later due date, so a late invoice never shortens your time to pay. The reminder comes at least a day after the invoice, never with it.
If our side was down when one of these emails was due, the dates can move later, never earlier:
- An email that's due goes out when we're back, a day after the last one at the earliest. You only get the newest one, not a pile of old ones.
- If the server is past its suspension date by then, it's suspended straight away, and we email you to say so.
- A server is never deleted until at least 2 days after its final warning email. If we're back after day 12, the final warning goes out first, and the deletion date it gives is the real one.