Payment methods

Orders aren't open yet, so this is how paying will work at launch.

Bitcoin, at launch#

You pay in Bitcoin, through BTCPay Server, a payment server we run ourselves. There's no payment company between you and us. (Old customers may remember the Bitcoin VPS page from 2019 to 2021. Same idea, new plumbing.)

Prices and invoices are in US dollars. BTCPay works out the Bitcoin amount when you pay.

1. Place an order. Its invoice appears in the panel under billing.
2. Open the invoice and choose pay with Bitcoin. BTCPay's checkout opens with the amount, an address and a QR code.
3. Pay from whatever wallet you like.
4. Once the payment confirms, the invoice shows as paid and we start building your server.

Pay the exact amount the checkout shows. The checkout only lasts a limited time, which it shows you. If it runs out before you've paid, go back to the invoice and choose pay with Bitcoin again to get a fresh one. An order that stays unpaid for 7 days is cancelled, and its invoice with it.

Account credit#

Credit sits on your account and pays your invoices before any Bitcoin does. When credit comes in and you have an invoice waiting, it goes to that invoice straight away, oldest first. If it covers the whole thing, the invoice is paid and there's nothing more to do. If it covers part, you only pay what's left. A new invoice uses any credit you have before it's sent to you.

You get credit when you pay more than an invoice asked for, when a payment arrives after its checkout ran out and can't pay the invoice, when a refund is made as credit, or when an order can't be built. The billing page shows your balance. If an open invoice ever shows credit you haven't used, choose apply my credit on it.

Once credit has lowered an invoice, a checkout you opened before is for the old amount. Choose pay with Bitcoin again for a fresh one. If you'd already paid the old one, nothing is lost: that money becomes credit too.

Card and PayPal, later#

Card payments and PayPal will follow once they're approved. The waitlist hears when that happens. Until then, it's Bitcoin only.

How billing works#

Billing is monthly, with no setup fee and no annual lock-in. Prices are announced at launch. Each server renews on the same day of the month it was bought, and its renewal invoice arrives 7 days before the paid month ends. What happens if a renewal isn't paid has the dates that follow.

You can cancel a server whenever you like. If VPSNine isn't for you, the money-back guarantee covers your first order for 14 days. You get the dollar amount back, either in Bitcoin or as account credit.

A payment went wrong#

Don't pay a second time. First check the invoice in the panel:

• You paid after the checkout ran out. If the full amount arrives, it still pays the invoice, as long as the invoice is open and its order or server is still there. Otherwise the dollar value we received becomes account credit. Either way we email you to say which.
• You paid only part of it, and the checkout ran out. The dollar value of what arrived becomes account credit, and it goes straight to the invoice, so you only owe the rest. We email you with what's left to pay. Choose pay with Bitcoin again for a fresh checkout for that amount.
• You paid too much. The extra becomes account credit, and the "Payment received" email says how much.
• Anything else, or the server never appeared: open a support ticket with the invoice number (it looks like VPS9-000123) and the transaction ID from your wallet.