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How account credit works

What VPSNine account credit is, where it comes from, which invoices it pays and in what order, and what it can't do.

updated · 3 min read

Account credit is money held on your VPSNine account, in US dollars, that pays your invoices before you're asked to pay anything. Every new invoice (a renewal, an add-on change, a new server) takes what it can from your credit the moment it's issued, so with enough credit on the account, renewals pay themselves.

What you need

  • Nothing to set up: every account has a credit balance, shown as Account credit on the billing overview.

Where credit comes from

  • Top-ups you add yourself, $5 to $1,000 at a time, with Bitcoin or PayPal.
  • Payments that couldn't pay an invoice in full: an overpayment (the extra), a payment that arrived after its invoice closed, or one for less than the invoice after its checkout ran out. Payment methods has the cases.
  • Refunds made as credit, for example a money-back refund you asked to have as credit, or an order we couldn't build.
  • Credit from us, for example after a maintenance window.
  • Referrals: $10 when someone you referred pays for their first server.
  • Credit returned from an invoice that was voided after credit paid part of it, for example when its server was deleted.

What credit pays, and in what order

  1. A new invoice takes what it can from your credit as soon as it's issued. If credit covers it, the invoice is paid there and then, and you get the usual email.
  2. Credit that comes in while you have invoices open pays them straight away, oldest first.
  3. What's left of an invoice after credit is what you pay with Bitcoin or PayPal.
A receipt for a renewal of $24.99 paid entirely from account credit: an account credit line of -$24.99, a total of $0.00 and Paid with account credit
A renewal paid in full from account credit: the credit shows as its own line on the receipt.

If an open invoice ever shows credit you haven't used, choose apply my credit on it. Once credit has lowered an invoice, a Bitcoin checkout you opened before is for the old amount: choose pay with Bitcoin again for a fresh one.

What credit can't do

  • Pay a top-up. That would only move money around.
  • Be paid out or moved. Credit pays VPSNine invoices only; it isn't transferable to another account.
  • Be refunded as money by itself. If you think some of your credit should be refunded, open a billing ticket. When you delete your account, you have to agree to give up any credit left.

On a team, credit belongs to the account, not to the person who added it, and pays the account's invoices whoever is logged in.

Check it worked

Credit history lists every change to your credit with the balance after it. Each invoice paid from credit shows an account credit line, and its receipt says "Paid with account credit".

Troubleshooting

  • A renewal took credit you were saving. Credit always pays first; there's no way to hold it back. Keep the amount you need for renewals, and see what's coming in the next 30 days.
  • Credit didn't pay a top-up invoice. It never does; pay the top-up with Bitcoin or PayPal.
  • Your credit went down after a PayPal dispute. If a PayPal payment for a top-up is reversed or refunded through PayPal, the credit it added is taken back, as much as you haven't spent.

Next steps

Be first when orders open

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